Effective Date: updated whenever any changes or modifications made to the delivery policy.

Last Updated: updated whenever any changes or modifications made to the delivery policy.

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1. Introduction

This Delivery Policy explains how [Company Name] delivers digital Credits, booking confirmations, appointment information, and spa services through our website. As our business provides digital Credits and appointment-based spa experiences rather than physical products, no shipping or physical delivery is involved.

By purchasing Credits or booking a spa service through our website, you acknowledge and agree to this Delivery Policy together with our Terms & Conditions.

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2. Digital Credit Delivery

Our platform operates using a prepaid Credit system. Customers must first purchase Credits before they can reserve eligible spa and wellness services.

Following successful payment confirmation:

• Purchased Credits are normally added automatically to your customer account
• Your available Credit balance can be viewed after signing in
• Credits may be redeemed for eligible spa services available on our website
• If technical verification is required, delivery may be delayed until payment has been confirmed

Although Credits are usually delivered immediately, occasional delays may occur due to payment verification, banking procedures, maintenance, or unforeseen technical issues.

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3. Booking Confirmation Delivery

Once sufficient Credits are available, customers may reserve eligible spa services by selecting their preferred treatment, store location, appointment date, and appointment time.

After a booking has been successfully completed:

• A booking confirmation will be displayed on the website
• A confirmation email may be sent to your registered email address
• Your booking information will be available within your customer account
• The required Credits will automatically be deducted from your Credit balance

Customers are responsible for reviewing their booking confirmation and notifying us promptly if any information appears to be incorrect.

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4. Appointment Delivery

Our services are delivered in person at the participating spa location selected during the booking process.

Customers are responsible for:

• Arriving at the selected location on the scheduled date and time
• Providing any information reasonably required before treatment
• Following consultation, safety, and aftercare guidance where applicable
• Presenting any booking confirmation if requested by our staff

Treatment duration, therapist assignment, and consultation requirements may vary depending on the selected service and operational requirements.

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5. Delivery Delays

While we make every reasonable effort to provide services at the scheduled appointment time, certain circumstances beyond our reasonable control may occasionally affect service delivery.

Delivery delays may occur due to:

• Unexpected therapist unavailability
• Equipment maintenance
• Operational requirements
• Public holidays or exceptional demand
• Technical issues affecting the booking platform
• Severe weather or emergency situations

Where possible, affected customers will be notified promptly and offered an alternative appointment.

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6. Failed Delivery of Credits or Bookings

If purchased Credits do not appear in your account within a reasonable period after successful payment, or if you do not receive a booking confirmation after completing a reservation, please contact our customer support team.

We will investigate the issue and take appropriate action where necessary.

Customers may be asked to provide:

• Payment confirmation or transaction reference
• Registered email address
• Booking reference where available
• Relevant screenshots or supporting information

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7. Service Availability

All spa services are subject to therapist availability, appointment availability, store operating hours, seasonal schedules, and operational capacity.

We reserve the right to modify, suspend, substitute, or discontinue any treatment, wellness experience, promotional service, or appointment availability without prior notice where reasonably necessary.

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8. Policy Updates

We may update this Delivery Policy from time to time to reflect changes in our booking process, business operations, technology, or legal obligations.

The latest version will always be published on our website together with the effective date and last updated date.

Continued use of our website, Credit system, or booking platform after any updates become effective constitutes your acceptance of the revised Delivery Policy.

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9. Contact Information

If you have any questions regarding this Delivery Policy or require assistance with Credit delivery, booking confirmations, or appointments, please contact us.

Company Name: [Company Name]

Email Address: support@[Company Name].com

Business Address: [Company Address]

Our customer support team will make reasonable efforts to respond to your enquiry as promptly as possible.