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Privacy Policy
Effective Date: updated whenever any changes or modifications made to the privacy policy.
Last Updated: updated whenever any changes or modifications made to the privacy policy.
1. Introduction
Welcome to [Company Name]. Your privacy is important to us, and we are committed to protecting your personal information with transparency, integrity, and care. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information whenever you visit our website, create an account, purchase Credits, book spa services, or communicate with us.
Our website operates using a prepaid Credit system that allows customers to purchase Credits before booking spa and wellness experiences. As part of providing these services, we collect certain personal information that enables us to create your customer account, process payments, manage your Credit balance, schedule appointments, and provide customer support.
This Privacy Policy applies to all visitors, customers, and users of our website regardless of where they are located. By accessing our website, creating an account, purchasing Credits, booking appointments, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with the practices described in this Privacy Policy, you should discontinue using our website and refrain from purchasing Credits or booking services.
This Privacy Policy should be read together with our Terms & Conditions and any other policies published on our website, as they collectively govern your relationship with [Company Name].
We may update this Privacy Policy periodically to reflect changes in our services, technology, business operations, or applicable legal requirements. Updated versions will become effective upon publication unless otherwise stated.
2. Information We Collect
To provide our services efficiently and deliver a seamless booking experience, we collect information that you voluntarily provide, information generated through your interactions with our website, and certain technical information collected automatically during your visit.
The type of information collected depends on how you use our services, whether you create a customer account, purchase Credits, book appointments, contact customer support, or simply browse our website.
We may collect personal information including:
- Full name
- Email address
- Telephone or mobile number
- Residential or business address where required
- Date of birth where necessary for eligibility verification
- Preferred language and communication preferences
- Account username and encrypted login credentials
When purchasing Credits or making bookings, we may also collect:
- Credit purchase history
- Current Credit balance
- Selected spa services and wellness experiences
- Preferred store or treatment location
- Appointment dates and appointment times
- Booking confirmations and booking history
- Payment confirmation details and transaction references
- Special booking requests voluntarily submitted by you
For certain treatments, consultations, or wellness experiences, you may voluntarily provide health-related information to help determine whether a treatment is appropriate for your individual needs.
This information may include:
- Known allergies
- Skin sensitivities
- Pregnancy or breastfeeding information
- Relevant medical conditions
- Current medications where relevant to treatment suitability
- Other information voluntarily provided during consultation
Providing health-related information is generally voluntary. However, choosing not to provide certain information may affect our ability to safely deliver particular treatments or wellness services.
We also automatically collect technical information whenever you use our website.
This may include:
- IP address
- Browser type and browser version
- Operating system
- Device type and technical identifiers
- Website pages visited
- Date and time of website access
- Time spent on individual pages
- Referral website information
- Cookie identifiers and session information
We only collect personal information that is reasonably necessary to operate our website, process purchases, provide spa services, fulfil bookings, maintain customer accounts, improve our services, and comply with applicable legal obligations.
3. How We Use Your Information
We use the information we collect to provide, operate, improve, and protect our website and the services offered by [Company Name]. Every use of your personal information is intended to support the operation of our business, enhance your customer experience, or comply with applicable legal requirements.
Your personal information may be used for purposes including:
- Creating and managing your customer account
- Verifying your identity where appropriate
- Processing Credit purchases and payment transactions
- Maintaining your Credit wallet and account balance
- Processing appointment bookings and reservation requests
- Scheduling, modifying, or cancelling appointments
- Providing customer support and responding to enquiries
- Sending booking confirmations, reminders, and service updates
- Communicating important account notifications
- Improving our website functionality and user experience
- Monitoring website performance and preventing fraudulent activity
- Complying with legal, regulatory, tax, and accounting obligations
- Maintaining internal business records and operational reporting
- Sending promotional offers, seasonal campaigns, newsletters, or marketing communications where permitted by law
Where marketing communications are sent, you may unsubscribe at any time by following the instructions provided within the communication or by contacting our customer support team.
Health information voluntarily provided during consultations is used solely for assessing treatment suitability, maintaining customer safety, and delivering appropriate spa and wellness services. Such information is handled with an appropriate level of confidentiality and is only accessed by authorised personnel who require it to perform their duties.
We do not use your personal information for automated decision-making that produces legal or similarly significant effects without appropriate safeguards where required by applicable law.
Where reasonably possible, we minimise the amount of personal information collected and process it only for legitimate business purposes consistent with this Privacy Policy.
4. Cookies & Tracking Technologies
To improve your browsing experience and provide a reliable booking platform, [Company Name] uses cookies and similar tracking technologies. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, maintain secure login sessions, improve website functionality, and better understand how visitors interact with our services.
Cookies enable us to deliver a smoother experience when purchasing Credits, managing your customer account, and booking appointments. They also help us recognise returning visitors and remember certain settings so that you do not need to repeatedly enter the same information during future visits.
Depending on how you use our website, we may use:
- Essential cookies required for website functionality and account authentication
- Performance cookies that help us analyse website traffic and improve performance
- Preference cookies that remember language, location, and user settings
- Security cookies that assist in preventing fraudulent activity and protecting customer accounts
- Analytics technologies that help us understand visitor behaviour and improve our services
Some cookies remain active only while you browse our website, while others may remain on your device until they expire or are manually removed.
Most internet browsers allow you to control, block, or delete cookies through their settings. Please note that disabling certain cookies may affect the availability of some website features, including account access, appointment bookings, or Credit purchases.
Our website may also use third-party analytics or service providers that collect anonymous usage information to help us understand website performance and improve customer experience. These providers process information in accordance with their own privacy practices.
5. How We Share Your Information
We respect your privacy and do not sell your personal information to third parties. We only share information when it is necessary to operate our business, fulfil your bookings, comply with legal obligations, protect our legitimate interests, or where you have provided your consent.
Depending on the services you use, your information may be shared with:
- Our employees and authorised customer support representatives who require access to assist with bookings and account management
- Spa therapists and participating service locations responsible for providing your scheduled treatments
- Payment service providers responsible for securely processing transactions
- Technology providers supporting website hosting, security, maintenance, analytics, communications, and system administration
- Professional advisers including accountants, auditors, legal advisers, or consultants where necessary
- Government authorities, regulators, courts, or law enforcement agencies where disclosure is required by applicable law
Where third-party service providers process information on our behalf, they are required to handle your personal information responsibly and only for the purposes for which it has been provided.
If [Company Name] undergoes a business transaction such as a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred as part of that transaction, subject to applicable legal requirements.
We will never intentionally disclose your personal health information to unrelated third parties for marketing purposes without your explicit consent unless required by law.
Where testimonials, reviews, or photographs are shared publicly, they will only be published with your permission or in accordance with applicable law.
6. Data Security & Retention
Protecting your personal information is an important part of our commitment to providing a trustworthy customer experience. We implement appropriate administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, disclosure, alteration, misuse, or destruction.
These security measures may include secure website encryption, controlled access to customer information, authenticated user accounts, regular software updates, security monitoring, and internal access controls appropriate to the nature of the information being processed.
Although we take reasonable precautions to protect your information, no method of electronic transmission or internet-based storage can be guaranteed to be completely secure. By using our website, you acknowledge that all online communications carry inherent security risks.
We encourage customers to help protect their own information by maintaining strong passwords, keeping account credentials confidential, and notifying us immediately if they believe their account has been compromised.
We retain personal information only for as long as reasonably necessary to:
- Provide our services and maintain customer accounts
- Process Credit purchases and appointment bookings
- Maintain accurate business and financial records
- Comply with legal, regulatory, tax, and accounting obligations
- Resolve disputes and enforce our legal rights
- Improve our services and customer experience where permitted by applicable law
When personal information is no longer required for these purposes, we will securely delete, anonymise, or otherwise dispose of the information in accordance with our internal data retention practices and applicable legal requirements.
Certain financial records, booking histories, or legal documentation may be retained for longer periods where required by applicable law or legitimate business obligations.
7. Your Privacy Rights
We respect your privacy and are committed to providing you with reasonable control over your personal information. Subject to applicable laws and regulations, you may have certain rights regarding the personal information that we collect and process.
Depending on your jurisdiction, your privacy rights may include the ability to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete personal information
- Request deletion of your personal information where legally permitted
- Request restriction of certain processing activities
- Object to specific types of data processing where permitted by law
- Withdraw consent where processing is based upon your consent
- Request a copy of your personal information in a commonly used electronic format where applicable
- Update your communication and marketing preferences at any time
Certain requests may be limited where we are legally required to retain information for regulatory, tax, accounting, fraud prevention, contractual, or legal purposes.
To help protect your privacy, we may ask you to verify your identity before processing any request relating to your personal information.
Requests regarding your personal information may be submitted by contacting us using the details provided at the end of this Privacy Policy. We will make reasonable efforts to respond within the timeframes required under applicable law.
8. International Data Transfers & Children's Privacy
Depending on your location and the services you use, your personal information may be processed, stored, or accessed in countries other than the country in which it was originally collected. Where international transfers occur, we take reasonable measures to ensure that appropriate safeguards are implemented to protect your personal information in accordance with applicable privacy laws.
Where required by law, we will use contractual protections, recognised legal mechanisms, or other appropriate safeguards to ensure that transferred personal information continues to receive an appropriate level of protection.
Our website and services are intended for individuals who are legally permitted to enter into binding agreements or who have obtained the required consent from a parent or legal guardian where applicable.
We do not knowingly collect personal information from young children in violation of applicable laws. If we become aware that personal information has been collected from a child without the required legal consent, we will take reasonable steps to delete that information as soon as practicable.
If you believe that a child has provided personal information through our website without appropriate consent, please contact us so that we can investigate and take appropriate action.
9. Changes to This Privacy Policy & Contact Information
We may revise this Privacy Policy from time to time to reflect changes in our business operations, website functionality, legal obligations, technology, or the services we provide. Any updates will become effective upon publication unless otherwise stated.
The latest version of this Privacy Policy will always be available on our website together with the effective date and last updated date. We encourage you to review this Privacy Policy periodically to remain informed about how your personal information is collected, used, and protected.
Your continued use of our website, customer account, Credit system, or booking services after changes become effective constitutes your acceptance of the revised Privacy Policy to the extent permitted by applicable law.
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us using the information below.
Company Name: [Company Name]
Email Address: support@[Company Name].com
Business Address: [Company Address]
We are committed to handling your enquiries professionally and will make reasonable efforts to respond as promptly as possible.
By creating an account, purchasing Credits, booking spa services, or otherwise using our website, you acknowledge that you have read, understood, and accepted the practices described in this Privacy Policy.