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Terms & Conditions
| Company Name | [Company Name] |
|---|---|
| DBA |  |
| Email Address | support@[Company Name].com |
| Business Address | [Company Address] |
| Effective Date | updated whenever any changes or modifications made to the T&C |
| Last Updated | updated whenever any changes or modifications made to the T&C |
1. Introduction
Welcome to [Company Name]. These Terms & Conditions ("Terms") govern your access to and use of our website, customer account, Credit purchases, appointment bookings, and all spa and wellness services offered through our platform. These Terms establish the legal agreement between you and [Company Name] whenever you access our website or use any of our services.
Our booking platform operates using a prepaid Credit system. Customers first purchase Credits through the website, which are securely stored within their account. These Credits may then be redeemed when booking eligible spa experiences, wellness rituals, facial therapies, body treatments, or seasonal services available at participating locations.
By accessing this website, creating an account, purchasing Credits, making a booking, or using any feature provided by [Company Name], you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions, together with our Privacy Policy, Refund Policy, and any additional policies published on this website.
If you do not agree with these Terms, you should immediately discontinue using the website and refrain from purchasing Credits or booking services.
We may update these Terms from time to time to reflect changes in our business operations, legal requirements, technology, or services. Continued use of the website after any updates constitutes your acceptance of the revised Terms.
2. Account Registration, Eligibility & Website Use
To access certain features of our website, including purchasing Credits and booking spa services, you must first create a customer account. Creating an account allows you to securely manage your Credit balance, appointment history, upcoming reservations, and personal information in one place.
By registering an account, you represent and warrant that all information you provide is complete, accurate, and current. You are responsible for keeping your account information updated whenever your contact details or personal information changes.
To use our website and services, you confirm that you:
- Are at least 18 years of age or have permission from a parent or legal guardian where permitted by applicable law
- Have the legal capacity to enter into a binding agreement
- Provide truthful and accurate registration information
- Will maintain the security of your account credentials
- Accept responsibility for all activities performed using your account
- Will immediately notify us if you suspect unauthorized access to your account
You are responsible for protecting your username, password, and any authentication methods associated with your account. We recommend using a strong password and avoiding sharing your login credentials with any other person.
We reserve the right to suspend, restrict, or permanently terminate any account where we reasonably believe that fraudulent activity, unauthorized use, abuse of promotions, or violations of these Terms have occurred.
While using our website, you agree not to:
- Provide false, misleading, or incomplete information
- Create multiple customer accounts to obtain additional promotional benefits
- Access another customer's account without authorization
- Attempt to interfere with the operation or security of the website
- Upload malicious software, viruses, or harmful code
- Attempt to reverse engineer, copy, or exploit any part of the website
- Use automated tools or software to manipulate appointments, Credit purchases, or website functionality
- Use the website for any unlawful, fraudulent, or unauthorized purpose
Any breach of these Terms may result in the cancellation of appointments, removal of Credits, suspension of your account, or permanent restriction from using our services where permitted by applicable law.
3. Credits, Payments & Pricing
Our platform operates using a prepaid Credit system designed to simplify appointment bookings and provide a convenient payment experience. Before booking any treatment or wellness experience, customers must first purchase Credits through the website using one of the available payment methods.
After a successful payment, the purchased Credits will automatically be credited to your customer account. Your available Credit balance can be viewed at any time after signing in.
Credits may then be redeemed when booking eligible services offered by [Company Name], including Japanese Signature Wellness Rituals, Advanced Facial Rejuvenation Therapies, Luxury Body Restoration Treatments, Holistic Wellness & Relaxation Rituals, and Seasonal Beauty & Wellness Experiences.
Credits are intended solely for booking eligible services available through our website and do not constitute legal tender, electronic money, gift cards, investment products, or stored monetary value.
By purchasing Credits, you acknowledge and agree that:
- Credits are added only after successful payment confirmation
- Credits may only be used for eligible bookings available on our website
- Credits cannot be redeemed for cash except where required by applicable law
- Credits cannot be transferred, sold, exchanged, or assigned to another customer unless expressly permitted by us
- The required number of Credits will automatically be deducted once a booking has been successfully confirmed
- Your remaining Credit balance will remain visible within your customer account
- Promotional or complimentary Credits may be subject to separate conditions, limitations, or expiry dates
- Credit prices and service requirements may change without prior notice before a booking is confirmed
Payments are processed through secure third-party payment providers. We do not store complete payment card information on our servers.
If a payment is declined, reversed, disputed, refunded through a financial institution, or determined to be fraudulent, we reserve the right to remove associated Credits, cancel affected bookings, suspend your account, and take any additional action permitted by applicable law.
Unless otherwise stated, promotional offers, discount codes, referral rewards, and special campaigns cannot be combined with other promotions.
Prices displayed on our website may include or exclude taxes depending on your jurisdiction. Any applicable taxes or mandatory fees will be calculated during checkout before payment is completed.
Note:
Charges for services purchased through our website will appear as on your credit card or bank statement.
4. Booking Appointments & Spa Services
Once you have sufficient Credits in your account, you may book eligible spa services through our online booking platform.
The standard booking process consists of the following steps:
- Purchase Credits through your customer account
- Select your preferred spa service or wellness experience
- Choose your preferred participating store or location
- Select an available appointment date
- Select an available appointment time
- Review your booking details
- Confirm your reservation
- The required Credits are deducted automatically from your account
A booking is considered confirmed only after our system successfully reserves your selected appointment and you receive a booking confirmation through the website or your registered email address.
Appointment availability depends on numerous factors, including therapist schedules, treatment room availability, seasonal demand, maintenance requirements, public holidays, and operating hours of individual locations.
Certain treatments, wellness rituals, seasonal experiences, or promotional services may only be available at selected stores or during limited periods.
While we make every reasonable effort to honour confirmed appointments, we reserve the right to reschedule, relocate, or cancel bookings where necessary due to circumstances beyond our reasonable control, including staff illness, equipment maintenance, operational requirements, safety concerns, or other unforeseen events.
If we cancel your appointment and an alternative appointment cannot be agreed upon, the Credits used for that booking will normally be returned to your customer account unless otherwise required by applicable law.
Customers are encouraged to arrive several minutes before their scheduled appointment time to allow sufficient time for check-in and consultation where applicable.
Late arrivals may reduce the available treatment time to avoid disrupting subsequent appointments. Where a treatment cannot reasonably be completed, we may require the appointment to be rescheduled in accordance with our cancellation and rescheduling policy.
Individual treatment duration, consultation requirements, and service availability may vary depending on the selected experience, therapist recommendations, and your individual wellness requirements.
5. Cancellations, Rescheduling & Refund Policy
We understand that your schedule may occasionally change. If you are unable to attend your appointment, we encourage you to cancel or reschedule your booking as early as possible. Providing advance notice allows us to accommodate other customers and maintain appointment availability across all participating locations.
Appointments may be cancelled or rescheduled directly through your customer account before the applicable cancellation deadline. Requests submitted after the permitted cancellation period may not qualify for a Credit refund.
By booking an appointment through our website, you acknowledge and agree that:
- Cancellation requests should be submitted at least 48 hours before the scheduled appointment whenever possible
- Bookings cancelled within the permitted cancellation period will normally have the deducted Credits returned to your account
- Late cancellation requests may result in partial or complete forfeiture of the Credits used for the booking
- Customers who fail to attend a confirmed appointment without prior notice may forfeit all Credits associated with that reservation
- Repeated late cancellations or no-shows may result in temporary booking restrictions or account suspension
- Credits refunded following an approved cancellation will normally be returned to the same customer account used to make the booking
If you arrive after your scheduled appointment time, we will make reasonable efforts to accommodate your booking. However, depending on therapist availability and the remaining appointment duration, your treatment may need to be shortened or rescheduled.
If [Company Name] needs to cancel or reschedule your appointment due to operational requirements, therapist availability, equipment maintenance, health and safety concerns, severe weather, or other unforeseen circumstances, we will make reasonable efforts to notify you as soon as possible and offer an alternative appointment where available.
Where an alternative appointment cannot be arranged, the Credits deducted for the cancelled booking will normally be restored to your customer account.
Credits purchased through the website are intended solely for booking eligible services. Except where required by applicable law, purchased Credits are generally non-refundable once payment has been successfully processed.
Refund requests may only be considered in exceptional circumstances, including but not limited to duplicate payments, confirmed technical errors, or situations where we determine that a refund is appropriate at our sole discretion.
Approved refunds, where applicable, will normally be processed using the original payment method whenever reasonably possible.
6. Health, Safety & Treatment Disclaimer
Your health, comfort, and safety remain our highest priorities. Many spa treatments require accurate health information to ensure that services can be provided safely and appropriately.
Before receiving any treatment, consultation, or wellness experience, you agree to provide complete and truthful information regarding your current health condition.
You should inform us if you have:
- Known allergies or skin sensitivities
- Pregnancy or breastfeeding considerations
- Recent surgery or medical procedures
- Open wounds, burns, infections, or contagious skin conditions
- Medical conditions that could affect your treatment
- Prescription medications that may influence treatment suitability
- Any other relevant health information that may affect your appointment
Failure to disclose relevant medical information may increase the risk of adverse reactions. [Company Name] shall not be responsible for complications arising from inaccurate, incomplete, or omitted health information provided by a customer.
Our spa services are intended for wellness, relaxation, and cosmetic purposes only. They are not medical treatments and should never be considered a substitute for professional medical advice, diagnosis, or treatment provided by qualified healthcare professionals.
Where appropriate, our therapists may recommend postponing, modifying, or declining a treatment if they reasonably believe that proceeding could present a health or safety risk.
Customers are expected to follow all pre-treatment instructions, consultation advice, and aftercare recommendations provided by our therapists in order to achieve the most suitable treatment experience.
Individual treatment outcomes vary from person to person. Factors such as skin type, lifestyle, age, existing health conditions, hydration, aftercare, and natural biological differences may all influence treatment results.
Any photographs, promotional materials, testimonials, or illustrative images displayed on our website are provided for general informational purposes only and should not be interpreted as guaranteed results.
7. Client Responsibilities & Code of Conduct
We are committed to providing a welcoming, peaceful, and respectful environment for every customer and member of our team. We ask all visitors to conduct themselves in a courteous and considerate manner while using our website and when attending appointments.
By using our services, you agree to:
- Treat our staff, therapists, and other customers with courtesy and respect
- Arrive in sufficient time for your scheduled appointment
- Follow all reasonable instructions provided by our therapists and reception staff
- Maintain appropriate standards of personal hygiene before receiving treatments
- Respect the comfort, privacy, and wellbeing of other guests
- Use our facilities and equipment responsibly
- Promptly report any concerns regarding your appointment or treatment experience
To protect our customers and staff, the following behaviour is not permitted:
- Abusive, threatening, intimidating, discriminatory, or offensive language or behaviour
- Harassment of employees, therapists, contractors, or other customers
- Violence, aggressive conduct, or behaviour that compromises safety
- Attending appointments while under the influence of illegal drugs or excessive alcohol
- Intentional damage to company property or equipment
- Recording staff or customers without permission where prohibited
- Any unlawful activity occurring on our premises or through our website
We reserve the right to refuse, suspend, or immediately terminate any appointment where a customer's behaviour is considered unsafe, inappropriate, disruptive, or inconsistent with these Terms.
Customers remain responsible for their personal belongings throughout their visit. While reasonable care is taken to provide a safe environment, [Company Name] is not responsible for the loss, theft, or damage of personal items unless liability cannot be excluded under applicable law.
Where a customer intentionally or negligently damages company property, equipment, treatment rooms, or facilities, we reserve the right to seek reimbursement for reasonable repair or replacement costs in accordance with applicable law.
8. Intellectual Property & Website Content
All content made available on this website is the exclusive property of [Company Name] or its respective licensors and is protected by applicable copyright, trademark, intellectual property, and other proprietary rights.
This includes, but is not limited to:
- Company names and branding
- Logos, graphics, and icons
- Website design and layout
- Photographs, videos, and promotional materials
- Treatment names, descriptions, and written content
- Software, source code, and website functionality
- Product images, illustrations, and downloadable materials
Your use of our website does not grant you ownership of any intellectual property rights belonging to [Company Name].
Unless expressly authorised in writing, you may not:
- Copy, reproduce, or republish website content
- Modify or distribute any materials available on the website
- Use our trademarks, logos, or branding for commercial purposes
- Create derivative works based upon our content
- Scrape, extract, or systematically collect website data using automated methods
- Remove copyright notices or proprietary markings
Any unauthorised use of our intellectual property may result in legal action to the fullest extent permitted by applicable law.
9. Limitation of Liability
To the fullest extent permitted by applicable law, [Company Name], its directors, employees, therapists, affiliates, contractors, partners, and representatives shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of our website, the purchase of Credits, appointment bookings, or the use of our spa and wellness services.
While we make every reasonable effort to provide a safe, reliable, and enjoyable experience, you acknowledge that certain circumstances remain outside our reasonable control and may affect the availability of our website or services.
By using our services, you acknowledge and agree that:
- Individual treatment results cannot be guaranteed and may vary from person to person
- Temporary interruptions to the website, booking platform, or payment systems may occasionally occur
- Appointment availability may change due to operational requirements or unforeseen circumstances
- Information published on our website is provided for general informational purposes and may occasionally contain typographical or technical errors
- We reserve the right to correct pricing errors, booking errors, or website inaccuracies whenever identified
- Customers remain responsible for ensuring the accuracy of booking details before confirming an appointment
Nothing contained within these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law, including liability arising from fraud, fraudulent misrepresentation, gross negligence, or any liability that cannot legally be excluded.
Where permitted by applicable law, our maximum aggregate liability relating to any single claim shall not exceed the total amount actually paid by you for the specific booking or Credits directly giving rise to that claim.
10. Privacy, Data Protection & Communications
Your privacy is important to us. By creating an account or using our services, you acknowledge that certain personal information is required in order to process Credit purchases, manage appointments, communicate with you, and provide our services efficiently.
Depending on your use of the website, we may collect information including your name, contact details, booking history, Credit balance, appointment preferences, payment confirmations, and other information voluntarily provided by you.
We use your information for purposes including:
- Creating and managing your customer account
- Processing Credit purchases and appointment bookings
- Providing customer support
- Sending booking confirmations, reminders, and service notifications
- Improving our website, services, and customer experience
- Meeting legal, regulatory, and accounting obligations
Where permitted by applicable law, we may also send promotional emails, newsletters, seasonal offers, or service announcements. You may unsubscribe from marketing communications at any time using the unsubscribe link provided within those communications or by contacting our customer support team.
We implement reasonable administrative, technical, and organisational measures to protect your personal information. However, no website or electronic transmission can be guaranteed to be completely secure, and you acknowledge that internet communications carry inherent security risks.
Additional information regarding the collection, processing, storage, and protection of personal information is available within our Privacy Policy, which forms part of these Terms.
11. Governing Law, Dispute Resolution & Force Majeure
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the jurisdiction in which [Company Name] is legally registered and operates, without regard to any conflict of law principles.
Before commencing formal legal proceedings, both parties agree to make reasonable efforts to resolve any disagreement through good-faith discussions and mutual cooperation.
If a dispute cannot be resolved through informal discussions, it shall be submitted to the competent courts having jurisdiction over the registered business address of [Company Name], unless otherwise required by applicable law.
If any provision of these Terms is determined by a court or competent authority to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.
Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision or any other provision at a later time.
We shall not be considered in breach of these Terms or otherwise liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.
Examples of such circumstances include:
- Natural disasters, floods, earthquakes, or severe weather conditions
- Fire, power failures, or utility interruptions
- Public health emergencies or pandemics
- Government actions, regulations, or restrictions
- War, terrorism, civil unrest, or labour disputes
- Internet outages, cybersecurity incidents, or failures of third-party technology providers
- Events that make it unsafe or impractical to operate our business or provide booked services
Where reasonably possible, we will make appropriate efforts to minimise the impact of such events and resume normal operations as soon as practicable.
12. Amendments, Entire Agreement & Contact Information
We reserve the right to amend, modify, or update these Terms & Conditions at any time to reflect changes in our business practices, legal obligations, operational requirements, technology, or the services we provide.
Updated versions of these Terms will be published on this website together with the revised effective date. Continued use of our website, customer account, Credit system, or booking services following any updates constitutes your acceptance of the revised Terms.
These Terms, together with our Privacy Policy, Refund Policy, Delivery Policy, and any additional policies or legal notices published on our website, constitute the entire agreement between you and [Company Name] relating to your use of our website and services.
If you have any questions regarding these Terms & Conditions, require assistance with your account, or wish to contact our customer support team, you may reach us using the information below.
Company Name: [Company Name]
DBA:
Email Address: support@[Company Name].com
Business Address: [Company Address]
By purchasing Credits, booking appointments, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety.